Frequently Asked Questions
Find answers to common questions about our cakes and pastries
How should I store my Red Ribbon cake?
Most of our cakes should be kept refrigerated and consumed within 2-3 days for optimal freshness. Please refer to the specific storage instructions on the packaging.
Do you offer allergen-free products?
While we take precautions, our facilities handle wheat, eggs, dairy, and nuts. We cannot guarantee a completely allergen-free environment.
Can I place an order for same-day delivery?
Yes, same-day delivery is available for select items if ordered before 2:00 PM local time, depending on store availability.
Do you provide custom inscriptions for cakes?
Yes, we offer complimentary personalized messages on most of our full-sized cakes. You can add your message during the checkout process.
What should I do if my order arrives damaged?
Please contact our customer service immediately with your order number and a photo of the damage so we can arrange a replacement or refund.
Are your products Halal certified?
Many of our products use ingredients that are Halal-friendly, but please contact your local store for specific certification details regarding individual items.